Serge Ferrari Employees Access Mobile Urgent Care

Employee Health Benefits with UrgentCare2go™ Across Texas

When you or a family member feels unwell, traveling to a clinic and waiting to be seen can make an uncomfortable day feel more difficult. UrgentCare2go™ brings mobile primary and urgent care to eligible patients at their Texas home, workplace, hotel, or another approved location.

Serge Ferrari North America, Inc. employees and covered family members may be able to use their employer-sponsored medical benefits for mobile care. Coverage, network participation, and member costs should be verified before scheduling.

What Medical Plan Is Available?

The medical plan name, administrator, copays, deductibles, coinsurance, and out-of-pocket costs should be confirmed using the Serge Ferrari North America insurance card and current benefit documents.

Review the front and back of the card for:

• Insurance company or plan administrator

• Medical plan and network name

• Member and group identification numbers

• Primary or urgent care copay

• Deductible and coinsurance

• Member-services telephone number

• Provider-search website

• Prior-authorization requirements

• Claims-submission information

Mobile visits, prescriptions, laboratory testing, diagnostic imaging, procedures, and follow-up services may be processed separately.

An insurance card does not guarantee coverage or payment. The member’s final responsibility may depend on current eligibility, network participation, deductible status, medical necessity, authorization requirements, plan exclusions, and the services provided.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Serge Ferrari Employees Use UrgentCare2go?

Eligible Serge Ferrari North America employees and covered dependents may be able to use UrgentCare2go for many non-life-threatening illnesses and injuries when mobile care is medically appropriate.

The medical team can evaluate concerns such as:

• Cold and flu symptoms

• Cough, congestion, and sore throat

• Fever and body aches

• Ear infections

• Allergies and sinus concerns

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Rashes and skin concerns

• Minor cuts, burns, and sprains

• Medication questions

• Certain primary care concerns

• Follow-up visits that do not require emergency care

UrgentCare2go does not provide immunizations or children’s annual physical examinations.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

How Do I Verify My Mobile-Care Benefits?

Before booking, call the member-services number on your Serge Ferrari North America insurance card and ask:

• Does UrgentCare2go participate with my medical plan?

• Is the treating medical professional in-network?

• Are mobile or home-based medical visits covered?

• Does my primary or urgent care benefit apply?

• What copay, deductible, or coinsurance will I owe?

• Are prescriptions, laboratory tests, or follow-up services billed separately?

• Is prior authorization required?

• Is a primary care referral required?

• Are there service-area or location restrictions?

• Will I have a time-of-service responsibility?

Write down the representative’s name, the date of the call, and the reference number provided.

UrgentCare2go can collect your insurance information and review available benefits before the appointment. However, the health plan provides the official explanation of benefits, and final coverage is determined after the claim is processed.

Is Prior Authorization Required?

Prior authorization requirements depend on the member’s medical plan and the requested service.

Ask the plan administrator whether approval is required for:

• Mobile primary care

• Mobile urgent care

• Home-based medical visits

• Workplace medical visits

• Laboratory testing

• Diagnostic imaging

• Certain medications or procedures

• Follow-up services

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, deductible requirements, plan exclusions, and other plan rules may affect how the claim is processed.

How Do I Confirm Network Participation?

Provider networks can vary between medical plans offered by the same employer. Before receiving care, confirm that UrgentCare2go and the treating medical professional participate with your exact Serge Ferrari North America plan.

To verify participation:

• Call the member-services number on your card

• Use the provider-search website listed on the card

• Search for UrgentCare2go

• Confirm the treating provider’s participation

• Ask whether mobile and clinic-based visits use different benefits

• Confirm coverage for the service you need

Provide the employer name, plan name, member identification number, requested service, and service address when confirming participation.

Are Referrals Required?

Referral requirements depend on the specific Serge Ferrari North America medical plan.

Some plans allow members to request urgent care directly. Other plans may require a referral from a designated primary care provider for certain services.

Laboratory testing, diagnostic imaging, specialist care, procedures, and follow-up treatment may have separate referral or authorization requirements. Contact the plan administrator before the appointment to confirm the current rules.

What Should I Prepare Before Booking?

Have the following information ready:

• Patient’s full legal name

• Date of birth

• Serge Ferrari North America insurance card

• Photo identification

• Insurance plan name

• Member and group identification numbers

• Policyholder’s name and date of birth

• Current home address

• Requested service location

• Clear images of the front and back of the insurance card

• Current medication list

• Known medication or food allergies

• Relevant medical history

• Preferred pharmacy information

• Benefit-verification reference number

Providing complete and accurate information can help prevent delays during eligibility and benefit verification.

What Should I Expect During the Visit?

After booking, the patient will receive an estimated three-hour arrival window. A medical assistant will send a text message when the care team is on the way.

Prepare a clean, well-lit area where the medical professional can complete the examination. Please secure pets before the team arrives.

The medical professional will review the patient’s symptoms, medical history, medications, and allergies. Depending on the patient’s needs, the care plan may include:

• Medication recommendations

• At-home care instructions

• Laboratory testing

• Diagnostic imaging orders

• Follow-up appointments

• Specialist referrals

• In-person or emergency evaluation when necessary

The medical professional will explain the recommended next step and answer questions about the treatment plan.

Claims and Billing Information

Claims should be submitted using the information connected to the member’s exact Serge Ferrari North America medical plan.

Providers should verify:

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan and network name

• Mobile-care benefits

• Provider participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Providers should not use claims information from another employer or medical plan. Current submission instructions should be confirmed using the insurance card or the plan administrator.

After the claim is processed, the member may receive an explanation of benefits. This document is not a bill. It explains how the claim was reviewed, what the plan paid, and what amount may be the member’s responsibility.

Compassionate Medical Care That Comes to You

When you are not feeling well, receiving medical attention should not add unnecessary stress to your day. UrgentCare2go brings respectful, attentive care to an approved location where you feel comfortable.

Visit UrgentCare2go or call (817) 508-8169 for scheduling and insurance-verification assistance.

When you are ready, book a mobile medical visit at your Texas home, workplace, hotel, or another approved location. Please have your Serge Ferrari North America insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.