Scheduling A Visit
How do I schedule a visit?
Sign up as a new patient on our website.
– Request a visit time and location, and a professionally trained Medical Assistant will be dispatched to your confirmed location and time. UrgentCare2Go® is available 24/7.
– Your Medical Assistant will meet you at the selected time and location, and we’ll have you back to your busy life asap.
Are you in my area? When can I be seen?
We’re currently delivering care to patients in select areas of Texas, but more locations are coming soon. Click the BookNow button and enter your Zip Code to check if UrgentCare2Go® provides service in your area.
Can I cancel a service request?
Yes, BUT all UrgentCare2Go® appointments are NON-Refundable. Please, be sure of the date and time of your availability before confirming your appointment.
Can I reschedule my visit?
You can change your appointment for an additional charge of $49, only 24 hours before your appointment.
After which your appointment cannot be rescheduled. Your MA will wait for 15 minutes in the 3-hour window assigned to you at the location you entered, after which your appointment will be marked as a no-show and canceled without any refund. If you booked using insurance, a total charge of $179 will be billed to your card on file.
What time is my visit?
Our MA’s have a three-hour window to arrive at your address. If you have concerns about your appointment time, please call UrgentCare2Go® team at 817-508-8169.
Can I schedule a visit for a family member?
Yes, during checkout you may add additional family members for an additional fee. We create a separate medical record for each person treated, regardless of who schedules and pays for the visit. If you are the parent or guardian of a child under the age of 18, you must present a valid form of ID to our assistant.
Telemedicine
What is Telemedicine?
Telemedicine involves a health care provider’s medical care delivered to patients physically located at sites other than where the provider is located, using technology that allows the provider to communicate with and see and hear the patients in “real” time.
Is it legal in Texas?
UrgentCare2Go® and Texas Medical Board (TMB) share a common goal, which is to deliver quality and SAFE care to patients in the state of Texas. We have worked hard to define our workflow that complies with current rules and regulations of TMB.
Our Services
Do I still need a primary care doctor?
UrgentCare2Go® is not a replacement for your primary doctor. However, we recognize that your doctor is busy and may not be able to see you right away when you’re sick or injured. That’s where we can help!
Do you treat children?
Yes. We treat most common illnesses and injuries in children over the age of 5. This includes fever, ear infections, sore throat, cough, rashes, bumps and bruises, scrapes, etc. If our physician feels your child needs more specialized attention, we’ll refer you to an appropriate specialist.
How do I get a prescription after my visit?
UrgentCare2Go® can electronically send your prescription to a pharmacy of your choice.
Billing
How do I pay for a visit?
You can pay with a credit card, Health Savings Account, or Flexible Spending Account. You’ll receive an email receipt for all charges for your records. For the safety of our Medical Assistants, we are a cashless organization.
Do you accept insurance?
At UrgentCare2Go®, we accept most major insurance plans including Medicare and Texas Medicaid using our billing company DK Physicians PLLC.
Are there any hidden fees? What about services?
At UrgentCare2Go®, we have completely open and transparent pricing. Our prices are clearly listed on the website, and payment is confirmed before services are rendered to avoid any miscommunication. Additional services may be recommended during a visit, but you will have the option to agree or deny those recommendations.
Our Medical Team
What qualifications do UrgentCare2Go providers have?
UrgentCare2Go® providers are board-certified Physicians and certified Medical Assistants with a minimum of 2-3 years’ experience. All our clinical staff has been independently verified and credentialed to the highest standards to guarantee quality care at every visit.
Why do you use Medical Assistants?
Medical Assistants allow us to provide high-quality care at a fair and affordable price. All UrgentCare2Go® Medical Assistants are certified as required by the TMB for telemedicine. They are highly trained in performing all necessary point-of-care diagnostic tests and providing on-site treatment. All tasks assigned to MAs are within their scope of practice.
Can I see a doctor instead?
Yes. Along with our Medical Assistants, every patient gets the opportunity to see and talk to our Physicians through our state-of-the-art telemedicine technology. It’s like the physician is in your home or office! UrgentCare2Go® Physicians can even listen to your heart, lungs, and abdomen using a digital stethoscope. They can also perform thorough ENT, eye, and skin exams using high-quality camera attachments.
Privacy and Security
How do I know if the person at the door is really UrgentCare2Go?
Once your visit is scheduled, you’ll receive a link to your Medical Assistant’s profile. There, you can review their photos, credentials, and other important information. All UrgentCare2Go assistants arrive in branded vehicles and display an ID badge prominently.
What about safety? I’ve never had a healthcare professional in my home.
We understand and acknowledge your hesitation, and we’ve gone to great lengths to ensure both patient and provider safety. All UrgentCare2Go® providers undergo extensive background checks, including criminal history and driving records, to guarantee safety and professionalism.
What about my privacy and online security?
UrgentCare2Go® communications are HIPAA compliant and adhere to strict privacy protocols. No protected health information is stored locally on providers' devices. Medical records are stored in a cloud-based electronic medical record system.
Can I access my medical records?
Yes. You can access your medical records through UrgentCare2Go® Patient Portal. Before your visit, you will receive an email inviting you to register and create a password. Once you’ve done this, you’ll be able to view your medical record and communicate with our providers through their encrypted email service.