Quality Collision Group Employees Access Mobile Urgent Care

Benefit Guidance with UrgentCare2go™ Across Texas Locations

When you or a family member needs medical attention, leaving home or stepping away from work can make an already difficult day feel more stressful. UrgentCare2go™ brings professional medical care to eligible patients at their Texas home, workplace, hotel, or another approved location.

Quality Collision Group employees and their covered family members may be able to use their employer-sponsored medical benefits for mobile care. Coverage, network participation, and member costs should be confirmed before scheduling.

What Medical Plan Is Available?

Quality Collision Group provides employees with a dedicated Simpara benefits resource. The portal allows eligible employees to enroll in benefits and access a Level Health Plans account to review medical claims and obtain insurance cards.

The public benefits page does not list the specific medical plan names, provider networks, copays, deductibles, coinsurance, or out-of-pocket limits.

Review your current insurance card and benefit documents for:

• Medical plan name

• Member and group identification numbers

• Primary care and urgent care costs

• Deductible and coinsurance

• Provider network

• Plan administrator

• Member-services information

• Prior-authorization requirements

The amount listed for primary or urgent care may not automatically apply to mobile medical care. Laboratory testing, medications, procedures, medical supplies, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, service location, and the care provided may affect your final responsibility.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Quality Collision Group Employees Use UrgentCare2go?

Eligible Quality Collision Group employees and their covered family members may be able to use UrgentCare2go for many non-emergency medical concerns.

The mobile medical team can evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain or ear infections

• Allergies and sinus concerns

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor injuries

• Routine primary care concerns

• Certain follow-up visits

UrgentCare2go does not provide immunizations or children’s annual physical examinations.

Coverage depends on the member’s current plan, eligibility, medical needs, provider-network participation, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Helps Employees With Their Benefits?

Simpara provides a dedicated benefits resource for Quality Collision Group employees.

For benefit assistance:

• Call the benefits-support line at (314) 931-5809

• Contact the Simpara concierge at (314) 637-6756

• Email concierge@simparahr.com

• Use the Level Health Plans portal to review medical claims or obtain an insurance card

The current insurance card should identify the plan administrator and include the phone number for eligibility, benefits, network, authorization, and claim questions.

Have your insurance card, member identification number, group number, employer name, plan name, requested service, and service location available when requesting assistance.

How Do I Verify My Benefits?

Before booking a mobile visit, contact the administrator listed on your current insurance card or the Simpara benefits team and ask:

• Does UrgentCare2go participate with my Quality Collision Group medical plan?

• Is mobile urgent care covered?

• Is care at my home, workplace, or hotel covered?

• What copay, deductible, or coinsurance applies?

• Are laboratory tests, medications, procedures, or supplies billed separately?

• Is prior authorization required?

• Is a referral required?

• Will I have a time-of-service responsibility?

• Are there network or service-area restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

UrgentCare2go can collect your insurance information before the visit, but the plan administrator provides the official explanation of benefits. Final coverage is determined when the claim is processed.

Is Prior Authorization Required?

Prior authorization depends on the requested service and the requirements of the member’s medical plan.

Routine medical visits may not require advance approval, but certain laboratory tests, imaging studies, medications, procedures, or treatments may require authorization.

Members and providers should contact the administrator listed on the insurance card before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

How Do I Confirm Network Participation?

Provider networks can vary between employer-sponsored medical plans. Before receiving care, confirm that UrgentCare2go and the treating medical professional participate with your exact Quality Collision Group plan.

To verify participation:

• Call the member-services number on your insurance card

• Use the provider-search website listed on the card

• Search for UrgentCare2go

• Confirm the treating medical professional

• Confirm the requested Texas service location

• Ask whether mobile care is covered

• Record the representative’s confirmation number

Provide the employer name, plan name, member identification number, requested service, and service location when confirming participation.

Are Specialist Referrals Required?

The public Quality Collision Group benefits page does not state whether the medical plan requires specialist referrals.

Some plans allow members to schedule specialist care directly, while others require a referral from a primary care provider. Certain tests, treatments, procedures, and medications may also require prior authorization.

Contact the plan administrator before beginning specialist care to confirm current referral and authorization requirements.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

• Your Quality Collision Group insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

• Your benefit-verification reference number

Please provide a clean, safe, and well-lit area where the medical professional can complete the visit. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when the care team is on the way.

Claims Information for Providers

Providers should use the current Quality Collision Group insurance card to confirm claim-submission instructions.

Verify the following before submitting a claim:

• Plan administrator

• Electronic payer identification number

• Claims mailing address

• Member eligibility

• Plan and group numbers

• Provider-network participation

• Prior-authorization requirements

• Referral requirements

• Timely filing limits

Employees can use the Level Health Plans portal linked through the Quality Collision Group benefits page to review medical claims and access insurance cards.

Providers should not rely on claims information associated with another employer or medical plan.

Compassionate Medical Care Brought to You

UrgentCare2go helps make non-emergency medical care easier to access when leaving home or work is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is appropriate.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your current Quality Collision Group insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.