Just Mind Mobile Urgent Care

Silver 2000 EHN Care with UrgentCare2go™

When you or a family member feels sick, leaving home and sitting in a waiting room may add more stress to the day. UrgentCare2go™ brings professional medical care directly to eligible patients at home, work, or another approved Texas location.

Just Mind LLC employees enrolled in the Silver 2000 Plan may have access to care through participating EHN Preferred Network providers. Verify your specific benefits, provider participation, and expected costs before scheduling a mobile visit.

What Does the Silver 2000 Plan Include?

The available Just Mind plan information lists:

• Primary care visit: $25 copay

• Specialty care visit: $50 copay

• Network: EHN Preferred Network

These copays may not automatically apply to a mobile urgent care visit. Laboratory testing, medications, procedures, medical supplies, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, and the services provided may affect the member’s final responsibility.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can Just Mind Employees Use UrgentCare2go?

Eligible Just Mind employees and their covered family members may be able to use UrgentCare2go for many non-emergency medical concerns.

The mobile medical team can evaluate and treat concerns such as:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Ear pain or ear infections

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Rashes and skin concerns

• Minor injuries

• Routine primary care concerns

• Certain follow-up visits

Coverage depends on current eligibility, medical needs, provider-network participation, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Just Mind Plan?

The available plan directory identifies Yuzu Health as the third-party administrator associated with the Just Mind Silver 2000 Plan.

Level Health provides assistance with:

• Eligibility verification

• Medical benefit questions

• Prior-authorization requirements

• Claim-status questions

• Copays, deductibles, and coinsurance

• Provider-network participation

For assistance, call Level Health at (203) 208-9898 or visit the Level Health Member Portal.

Have the member identification number from your insurance card and the Silver 2000 Plan name available when requesting assistance.

How Do I Verify My Benefits?

Before booking a mobile visit, contact Level Health at (203) 208-9898 and ask:

• Does UrgentCare2go participate with the Just Mind Silver 2000 Plan?

• Is a mobile medical visit covered?

• What copay, deductible, or coinsurance applies?

• Are laboratory tests, medications, or supplies billed separately?

• Is prior authorization required?

• Will I have a time-of-service responsibility?

• Are there service-area or network restrictions?

Write down the representative’s name, the date of the call, and the reference number. Final coverage is determined when the claim is processed.

UrgentCare2go can collect your insurance information and help prepare for the visit, but Level Health provides the official explanation of plan benefits.

Is Prior Authorization Required?

Prior-authorization requirements depend on the medical service being requested.

Members and providers should contact Level Health at (203) 208-9898 before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

What Network Does the Plan Use?

The Just Mind Silver 2000 Plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that UrgentCare2go participates with the Silver 2000 Plan before receiving care.

To locate or verify an in-network provider:

• Visit the EHN Provider Directory

• Contact BSWQA Care Navigation at 1-844-279-7589

• Call Level Health at (203) 208-9898

Provide the employer name, plan name, member identification number, requested service, and service location when confirming participation.

Are Specialist Referrals Required?

The available Just Mind plan information does not list a general specialist-referral requirement.

Certain specialist visits, procedures, tests, or treatments may still require prior authorization. Contact Level Health before beginning specialty care to confirm the current requirements for the Silver 2000 Plan.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

• Your Just Mind Silver 2000 insurance card

• A photo identification card

• A current medication list

• Known medication or food allergies

• Relevant medical records

• Recent laboratory or imaging results

• Any referral or authorization documents

• A description of your symptoms

• The date your symptoms began

• Your preferred pharmacy information

Please provide a safe, clean, and well-lit area where the medical professional can complete the visit. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

Just Mind Silver 2000 Plan claims may be submitted using the following information:

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility, plan name, authorization requirements, and current claim-submission instructions before sending a claim.

Compassionate Medical Care Brought to You

UrgentCare2go helps make non-emergency medical care easier to access when leaving home is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is appropriate.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your Just Mind Silver 2000 insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.