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IE Smart Systems Mobile Urgent Care

Three EHN Plans with UrgentCare2go™Uploaded Image

When you or a family member feels sick, having medical care come to you may make the day feel more manageable. UrgentCare2go™ provides professional mobile medical care at eligible homes, workplaces, and approved locations across Texas.

IE Smart Systems LLC employees may be enrolled in the Base Copay Plan, Buy Up Copay Plan, or HSA Plan. Each plan uses the EHN Preferred Network, but member costs and coverage requirements may differ. Verify your specific benefits before scheduling a mobile visit.

What IE Smart Systems Medical Plans Are Available?

IE Smart Systems employees may be enrolled in one of three medical plans:

  • Base Copay Plan

  • Buy Up Copay Plan

  • HSA Plan

The available plan information lists the following costs:

Base Copay Plan

  • Primary care visit: $35 copay

  • Specialist visit: $70 copay

Buy Up Copay Plan

  • Primary care visit: $35 copay

  • Specialist visit: $70 copay

HSA Plan

Members must first meet the applicable deductible. Medical cost-sharing information is available on the member’s insurance card.

These amounts may not automatically apply to a mobile urgent care visit. Laboratory testing, medications, procedures, medical supplies, and additional services may be processed separately.

An insurance card does not guarantee coverage or payment. Eligibility, medical necessity, network participation, and the services provided may affect the member’s final responsibility.

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Can IE Smart Systems Employees Use UrgentCare2go?

Eligible IE Smart Systems employees and their covered family members may be able to use UrgentCare2go for many non-emergency medical concerns.

The mobile medical team can evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain or ear infections

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor injuries

  • Routine primary care concerns

  • Certain follow-up visits

Coverage depends on the member’s plan, current eligibility, medical needs, provider-network participation, service location, and the care provided.

Call 911 or visit the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, fainting, confusion, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the IE Smart Systems Plans?

Anchor Benefit Consulting is the third-party administrator for the IE Smart Systems Base Copay, Buy Up Copay, and HSA plans.

Anchor Benefit Consulting can assist members and providers with:

  • Eligibility verification

  • Medical benefit questions

  • Prior-authorization requirements

  • Claim-status questions

  • Copays, deductibles, and coinsurance

  • Provider-network participation

Call Anchor Benefit Consulting at (888) 487-1807 or visit the Anchor Benefit Website.

Have the member identification number from your insurance card and the name of your IE Smart Systems plan available when requesting assistance.

How Do I Verify My Benefits?

Before booking a mobile visit, contact Anchor Benefit Consulting at (888) 487-1807 and ask:

  • Does UrgentCare2go participate with my IE Smart Systems plan?

  • Is a mobile medical visit covered?

  • What copay, deductible, or coinsurance applies?

  • Are laboratory tests, medications, or supplies billed separately?

  • Is prior authorization required?

  • Will I have a time-of-service responsibility?

  • Are there service-area or network restrictions?

Write down the representative’s name, the date of the call, and the reference number. Final coverage is determined when the administrator processes the claim.

UrgentCare2go can collect your insurance information and help prepare for the visit, but Anchor Benefit Consulting provides the official explanation of plan benefits.

Is Prior Authorization Required?

Prior-authorization requirements depend on the medical service being requested.

Members and providers should contact Anchor Benefit Consulting at (888) 487-1807 before receiving a service that may require approval.

Prior authorization does not guarantee claim payment. Current eligibility, medical necessity, network participation, plan exclusions, and other requirements may affect how the claim is processed.

What Network Does the Plan Use?

The IE Smart Systems medical plans use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm that UrgentCare2go participates with their specific IE Smart Systems plan before receiving care.

To locate or verify an in-network provider:

  • Visit the HST Provider Search

  • Call (800) 440-7427

  • Contact BSWQA Care Navigation at 1-844-279-7589

Provide the employer name, plan name, member identification number, requested service, and service location when confirming participation.

Are Specialist Referrals Required?

The available IE Smart Systems plan information does not list a general specialist-referral requirement.

Certain specialist visits, procedures, tests, or treatments may still require prior authorization. Contact Anchor Benefit Consulting before beginning specialist care to confirm the current requirements for your plan.

How Should I Prepare for My Mobile Visit?

Before your appointment, prepare:

  • Your IE Smart Systems insurance card

  • A photo identification card

  • A current medication list

  • Known medication or food allergies

  • Relevant medical records

  • Recent laboratory or imaging results

  • Any referral or authorization documents

  • A description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

Please provide a safe, clean, and well-lit area where the medical professional can complete the visit. Secure pets before the medical assistant arrives.

UrgentCare2go uses a three-hour arrival window. The medical assistant will send a message when they are on the way.

Claims Information for Providers

IE Smart Systems claims are administered through Anchor Benefit Consulting.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility, plan name, authorization requirements, and current claim-submission instructions before sending a claim.

Compassionate Medical Care Brought to You

UrgentCare2go helps make non-emergency medical care easier to access when traveling to a clinic is difficult. The medical team will listen to your concerns, evaluate your symptoms, and explain whether mobile treatment or a higher level of care is appropriate.

When you are ready, Book a Mobile Visit or call (817) 508-8169. Please have your IE Smart Systems insurance card available so your eligibility, benefits, and network participation can be reviewed before the visit.