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Generous Benefits Employees Access Mobile Urgent Care

Silver 3000 Plan Care with UrgentCare2go™ Across TexasUploaded Image

When you or a family member feels unwell, traveling to a clinic and waiting for care can make the day feel more stressful. UrgentCare2go brings professional medical care to eligible patients at home, at work, or another convenient location.

Members enrolled in the Generous Benefits Silver 3000 Plan may be eligible to receive services from participating EHN Preferred Network providers. Coverage depends on active eligibility, provider participation, medical necessity, prior-authorization requirements, and the service being requested.

Because there is not currently a dedicated Generous Benefits page on the UrgentCare2go website, members should contact Level Health before scheduling to confirm their benefits and network participation.

What Does the Silver 3000 Plan Include?

According to the available Generous Benefits plan information, the Silver 3000 Plan includes:

  • $25 copay for participating primary care visits

  • $50 copay for participating specialist visits

The available information does not list a separate urgent care copay. Members should contact Level Health to confirm how a mobile urgent care appointment will be classified and what amount may be collected at the time of service.

Laboratory testing, medications, medical supplies, procedures, and services outside the participating network may have separate costs.

An insurance card does not guarantee coverage or payment. Final responsibility depends on the member’s eligibility, benefits, medical necessity, provider participation, and how the plan processes the claim.

Can Generous Benefits Members Use UrgentCare2go?

Eligible Generous Benefits members and their covered family members may request mobile care for many non-life-threatening illnesses, minor injuries, and everyday medical concerns.

UrgentCare2go may evaluate and treat concerns such as:

  • Cold and flu symptoms

  • Cough, congestion, or sore throat

  • Fever and body aches

  • Ear pain

  • Headaches and migraines

  • Nausea, vomiting, or diarrhea

  • Urinary symptoms

  • Minor infections

  • Mild allergic reactions

  • Rashes and skin concerns

  • Minor burns, sprains, and strains

  • Routine primary care concerns

  • Chronic condition follow-ups

  • Preventive care needs

Service availability depends on the patient’s location and medical needs. For scheduling assistance or questions, call UrgentCare2go at (817) 508-8169.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, signs of a stroke, confusion, fainting, uncontrolled bleeding, major trauma, or another life-threatening emergency.

Who Administers the Generous Benefits Plan?

Yuzu Health is listed as the third-party administrator for the Generous Benefits Silver 3000 Plan. Level Health provides member and provider support for benefit and claim-related questions.

Level Health can assist with:

  • Member eligibility

  • Benefit verification

  • Prior-authorization requirements

  • Claim-status questions

  • Copays and other member costs

  • Provider-network participation

  • Participating-provider searches

For eligibility, benefit verification, or claim-status assistance:

  • Call Level Health at (203) 208-9898

  • Visit the Level Health Member Portal

  • Have the member identification number from your insurance card available

For medical pre-certification, call (800) 432-8421 before receiving a service that may require approval.

How Do I Verify My Benefits?

Verifying your benefits before receiving care can help you understand your expected financial responsibility.

When contacting Level Health, consider asking:

  • Does UrgentCare2go participate with my Silver 3000 Plan?

  • Is DK Physicians PLLC recognized as participating?

  • Is mobile urgent care covered by my plan?

  • How will the appointment be classified?

  • What copay, deductible, or coinsurance applies?

  • Does the requested service require pre-certification?

  • Are laboratory tests or medications billed separately?

  • Are there geographic or network restrictions?

  • Will I have a time-of-service responsibility?

Ask for the representative’s name, the date of the conversation, and a reference number. Keep this information with your records in case you have questions after the claim is processed.

Benefit verification is helpful, but it does not guarantee payment. Final coverage is determined after the plan reviews the submitted claim.

What Network Does the Plan Use?

The Generous Benefits Silver 3000 Plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Members should confirm the network status of UrgentCare2go and DK Physicians PLLC before receiving care.

To locate or verify a participating provider:

  • Visit the EHN Member Portal

  • Contact BSWQA Care Navigation at 1-844-279-7589

  • Call Level Health at (203) 208-9898

  • Provide your plan name and member identification number

Provider participation can change, so members should verify network status before each appointment whenever possible.

Are Specialist Referrals Required?

The available Generous Benefits plan information does not list a specific specialist-referral requirement.

Certain services may still require medical pre-certification or additional review. Members should contact Level Health at (203) 208-9898 or the medical pre-certification department at (800) 432-8421 before beginning specialty care.

What Should I Have Ready for My Visit?

Before your mobile appointment, please prepare:

  • Your current Generous Benefits insurance card

  • A photo identification card

  • Your member identification number

  • A list of current medications

  • Known medication or food allergies

  • Relevant medical conditions

  • A brief description of your symptoms

  • The date your symptoms began

  • Your preferred pharmacy information

  • Any pre-certification documents

UrgentCare2go may also request a payment card for copays, deductibles, coinsurance, or services that are not covered by the plan.

Claims Information for Providers

Generous Benefits claims are administered through the plan’s designated administrator.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify the member’s eligibility, network participation, pre-certification requirements, and current claim-submission instructions before sending a claim.

Mobile Medical Care That Fits Your Day

UrgentCare2go helps make medical care more convenient by bringing qualified professionals directly to eligible patients. Whether you need help with a sudden illness, a minor injury, or another non-emergency concern, the care team will listen, evaluate your symptoms, and explain the appropriate next step.

When you are ready, Book Today or call (817) 508-8169. Please have your Generous Benefits insurance card available so your eligibility, benefits, network participation, and expected costs can be reviewed before your visit.