EHN PPO Care Delivered to You

Continental Auto Employee Urgent Care

EHN PPO Care Delivered to You

When you are sick or injured, leaving home and waiting in a crowded clinic can make an already difficult day feel overwhelming. UrgentCare2go™ brings professional medical care directly to eligible patients at home, work, or another approved location.

Continental Auto employees enrolled in the EHN PPO Copay Plan may be eligible to receive care through participating Employers Health Network providers. Before scheduling, review the HPI Insurance Page and confirm that UrgentCare2go participates with your specific plan.

What Does the Continental Auto Plan Include?

Continental Auto employees may be enrolled in the EHN PPO Copay Plan administered by Health Plans, Inc., also known as HPI.

According to the available plan information, the plan includes:

• A $30 copay for primary care visits

• A $60 copay for specialist visits

Your actual cost may depend on eligibility, network participation, the services provided, prior-authorization requirements, and other plan rules. An insurance card does not guarantee coverage or payment.

Call UrgentCare2go at (817) 508-8169 if you need assistance before scheduling.

Can Continental Auto Employees Use UrgentCare2go?

Eligible Continental Auto employees and covered family members may request mobile medical care in participating Texas service areas.

Visit the UrgentCare2go Website to learn more about available services and service-area requirements.

UrgentCare2go can evaluate and treat many non-life-threatening health concerns, including:

• Cold and flu symptoms

• Cough, congestion, or sore throat

• Fever and body aches

• Headaches and migraines

• Nausea, vomiting, or diarrhea

• Urinary symptoms

• Minor infections

• Mild allergic reactions

• Minor injuries

• Dehydration related to illness

• Other everyday medical concerns

Coverage depends on the patient’s eligibility, benefits, medical needs, and network status.

Call 911 or go to the nearest emergency room for chest pain, severe breathing difficulty, fainting, confusion, signs of a stroke, uncontrolled bleeding, major trauma, or another life-threatening emergency.

How Do I Verify My Benefits?

HPI manages eligibility, benefit verification, prior authorization, and claim-status assistance for the Continental Auto EHN PPO Copay Plan.

For benefit verification or claim-status questions:

• Call HPI Customer Service at (800) 532-7575

• Visit the HPI Provider Resources

• Have the member identification number from your insurance card available

Before scheduling, ask HPI:

• Does UrgentCare2go participate with my specific plan?

• Is a mobile urgent care visit covered?

• What copay, deductible, or coinsurance will apply?

• Does the requested service require prior authorization?

• Are laboratory tests, medications, or supplies billed separately?

• Are there service-area or network restrictions?

Write down the representative’s name, the date of the call, and the reference number provided.

Is Prior Authorization Required?

Prior authorization requirements depend on the service being requested.

For prior-authorization assistance, contact HPI at (877) 532-5220 before receiving services that may require approval.

Obtaining authorization does not guarantee that the claim will be paid. Eligibility, medical necessity, network participation, and plan limitations may still apply.

Who Can Answer Plan Questions?

For questions about the Continental Auto EHN PPO Copay Plan:

• Call HPI at (888) 341-7560

• Visit the HPI Provider Portal

• Contact BSWQA Care Navigation at 1-844-279-7589

These resources can help members understand their benefits, locate participating providers, and review plan requirements.

How Can I Find an In-Network Provider?

The Continental Auto plan uses the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in the EHN Preferred Network. Always verify the provider’s status before receiving care.

To locate a participating provider:

• Use the HPI Provider Search

• Call HPI at (888) 341-7560

• Contact BSWQA Care Navigation at 1-844-279-7589

When calling, provide your member identification number and ask whether UrgentCare2go participates with your exact Continental Auto plan.

Are Specialist Referrals Required?

N/A

The available Continental Auto plan information does not list a specialist-referral requirement. However, certain services may still require prior authorization. Contact HPI before beginning specialist care to confirm the current requirements for your plan.

What Should I Have Ready?

Before scheduling your mobile urgent care visit, please have:

• Your Continental Auto insurance card

• A photo identification card

• A list of current medications

• Known medication or food allergies

• Relevant medical conditions

• A description of your symptoms

• The date your symptoms began

• Any authorization documents

• The address where care is requested

For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Claims Information for Providers

Continental Auto claims are administered by Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should verify current claim-submission instructions before submitting a claim.

Convenient Medical Care That Comes to You

UrgentCare2go helps make non-emergency medical care more convenient for Continental Auto employees and their families. Our team comes to you, listens to your concerns, evaluates your symptoms, and helps determine the safest next step.

When you are ready, Book Today or call (817) 508-8169. Please have your insurance card available so your eligibility and benefits can be reviewed before your visit.