Mobile Care for EHN Plan Members

Bridgeview Multifamily Urgent Care

Mobile Care for EHN Plan Members

When you or a family member becomes sick, leaving home to sit in a waiting room can add more stress to the day. UrgentCare2go™ brings professional medical care directly to patients at home, work, or another eligible location.

Bridgeview Multifamily LLC employees enrolled in Option 4, Option 6 Single, or Option 6 Family may be eligible to receive care through participating EHN Preferred Network providers. Members should verify their benefits and provider-network status before scheduling.

Visit the UrgentCare2go Website to learn more about mobile medical services and eligible Texas service areas.

What Plans Are Available to Bridgeview Employees?

Bridgeview Multifamily employees may be enrolled in one of the following medical plans:

• Option 4
• Option 6 Single
• Option 6 Family

The available plan information lists the following office-visit copays:

Option 4

• Primary care: $0 copay
• Specialist care: $0 copay

Option 6 Single and Option 6 Family

• Primary care: $10 copay
• Specialist care: $20 copay

These amounts may not apply to every service. Deductibles, coinsurance, laboratory charges, medications, and other costs may be handled separately. Review your insurance card and verify your benefits before receiving care.

An insurance card does not guarantee coverage or payment.

Who Administers the Bridgeview Plans?

Health Plans, Inc., commonly known as HPI, administers the Bridgeview Multifamily medical plans.

HPI can assist members and providers with:

• Benefit verification
• Member eligibility
• Precertification requirements
• Claim-status questions
• Provider-network participation
• Copay and cost-sharing information

Call HPI Customer Service at (877) 734-6692 or visit the HPI Website for assistance.

For services requiring precertification, call HPI at (877) 532-5220.

What Network Does the Plan Use?

The Bridgeview Multifamily plans use the EHN Preferred Network. This network includes Baylor Scott & White Quality Alliance providers who have chosen to participate.

Not every Baylor Scott & White Quality Alliance provider participates in this specific network. Members should confirm participation before scheduling care.

To search for a participating provider:

• Visit the EHN Member Portal
• Contact BSWQA Care Navigation at 1-844-279-7589
• Call HPI Customer Service at (877) 734-6692

Provide the member identification number shown on your insurance card and ask whether UrgentCare2go participates with your specific Bridgeview Multifamily plan.

Can Bridgeview Employees Use UrgentCare2go?

Eligible Bridgeview Multifamily employees and covered family members may use UrgentCare2go for many non-life-threatening illnesses and injuries when mobile care is available in their area.

UrgentCare2go can evaluate many concerns, including:

• Cold and flu symptoms
• Cough, congestion, or sore throat
• Fever and body aches
• Minor infections
• Headaches and migraines
• Nausea, vomiting, or diarrhea
• Urinary symptoms
• Minor allergic reactions
• Minor injuries
• General medical concerns requiring timely evaluation

Coverage depends on the member’s eligibility, plan benefits, network requirements, medical necessity, and services provided.

Call (817) 508-8169 if you need help determining whether mobile care may be appropriate for your concern.

How Do I Verify My Benefits?

Before scheduling, contact HPI at (877) 734-6692 and ask:

• Does UrgentCare2go participate with my specific plan?
• Is mobile urgent care a covered benefit?
• Which copay applies to the requested service?
• Is precertification required?
• Will the deductible or coinsurance apply?
• Are laboratory services billed separately?
• Are there service-area or network restrictions?

Write down the representative’s name, the date of the call, and the reference number for your records.

Are Specialist Referrals Required?

The available Bridgeview Multifamily plan information does not list a specific specialist-referral requirement.

Referral and precertification rules may vary depending on the plan and service. Contact HPI before beginning specialist care to confirm whether additional approval is required.

What Should I Have Ready When Scheduling?

Having the following information available can make registration and benefit verification easier:

• Your Bridgeview Multifamily insurance card
• The patient’s full name and date of birth
• The subscriber or member identification number
• A photo identification card
• A list of current medications
• Known medication or food allergies
• A brief description of the medical concern
• The address where care is requested
• Any precertification or referral documents

For assistance, call UrgentCare2go at (817) 508-8169.

Claims Information for Providers

Bridgeview Multifamily claims are administered by Health Plans, Inc.

Electronic claims: Payor ID IHS07

Mailed claims:

Employers Health Network
P.O. Box 507
Arnold, MD 21012

Providers should confirm current claim-submission instructions before sending a claim.

Convenient Medical Care Delivered to You

UrgentCare2go helps make healthcare easier to access when leaving home or work is inconvenient. Our team provides compassionate mobile medical care while helping eligible patients understand the next steps in their treatment.

When you are ready, Book Today or call (817) 508-8169. Please have your insurance information ready so your benefits can be reviewed before the visit.