Mobile medical visits for AAA employees in eligible Texas service areas

Auto Club Enterprises WebTPA Urgent Care at Your Door

When you are sick, injured, or simply not feeling like yourself, leaving home can feel like one more thing you have to manage. For Auto Club Enterprises employees and their families, receiving medical attention may be easier than expected.

UrgentCare2go™ provides mobile urgent care by bringing a medical professional directly to your home, workplace, hotel, or another eligible location. If you have health coverage through Auto Club Enterprises and WebTPA, your plan may help cover qualifying services.

You can learn more about mobile urgent care, primary care, lab services, and other available care through the UrgentCare2go Website. If you need help or have questions about scheduling, call UrgentCare2go at (817) 508-8169.

Understanding Your Auto Club Enterprises WebTPA Coverage

Auto Club Enterprises, also known as AAA, offers several WebTPA-administered health plans:

• PPO Plan
• HDHP 1 Plan
• HDHP 2 Plan

These plans may require members to meet their deductible before the plan begins sharing the cost of care. Copays, coinsurance, and other patient costs can also vary based on the plan and whether the medical provider is in network.

Insurance language can feel confusing, especially when you are already not feeling well. The easiest way to understand your benefits is to review your insurance card or contact WebTPA before your visit.

Visit the WebTPA Insurance Page for more information about receiving care through UrgentCare2go with WebTPA coverage.

Medical Care Without the Waiting Room

A traditional clinic visit may involve driving across town, finding parking, completing paperwork, and sitting in a waiting room. Mobile urgent care makes the process more comfortable by bringing care to you.

UrgentCare2go may be especially helpful when you are too sick to drive, caring for an ill family member, working from home, traveling, or having difficulty leaving your location.

Service availability depends on the address where care is needed. Enter your address through the Book Now page to confirm whether mobile care is available in your area. You may also call (817) 508-8169 if you need assistance.

Care for Common Illnesses and Minor Injuries

UrgentCare2go provides medical care for many non-life-threatening illnesses, symptoms, and minor injuries, including:

• Cold or flu symptoms
• Cough and congestion
• Fever
• Sore throat
• Sinus pressure or infection
• Ear pain or infection
• Headaches
• Nausea or vomiting
• Urinary tract infection symptoms
• Mild allergic reactions
• Rashes or skin infections
• Minor injuries
• Back or joint pain
• Medication concerns
• Lab testing when medically appropriate

UrgentCare2go also provides primary care, follow-up visits, and additional medical services based on each patient’s needs.

Mobile urgent care is not a replacement for emergency care. Call 911 or go to the nearest emergency room for chest pain, severe difficulty breathing, signs of a stroke, uncontrolled bleeding, loss of consciousness, or another life-threatening emergency.

What to Know About Your Visit Cost

Your cost for a visit depends on your individual WebTPA benefits. Even when two employees work for the same company, their medical costs may differ because of their plan, deductible progress, and network benefits.

Before scheduling, WebTPA can help you confirm:

• Whether your coverage is active
• How much of your deductible has been met
• Whether a copay or coinsurance applies
• Whether the provider is in network
• Whether the requested service is covered
• Whether prior authorization is required

Members can contact WebTPA Customer Service at 844-380-4548 or visit the WebTPA Website for benefit and provider information.

Prior authorization requests are generally handled through the Availity Provider Portal. If you are unsure whether a service needs prior approval, contact WebTPA before receiving care.

UrgentCare2go can provide general insurance guidance, but WebTPA makes the final decision about coverage, claims, and patient responsibility.

Finding an In-Network Provider

Auto Club Enterprises members can use the WebTPA provider portal or call WebTPA Customer Service at 844-380-4548 to search for participating providers.

Members may also contact the Baylor Scott & White Quality Alliance Care Navigation team at 1-844-BSW-QLTY or 1-844-279-7589 for help locating an in-network provider.

Provider participation can change, so confirming network status before your visit can help prevent unexpected costs.

A More Comfortable Way to Receive Care

Not every illness or injury requires a trip across town. Sometimes, the most helpful thing is having a qualified medical professional come to you, listen to your concerns, and explain the next steps clearly.

UrgentCare2go helps Auto Club Enterprises employees and their families receive medical care in a familiar and comfortable setting. The goal is to make getting care feel less stressful when you are already managing symptoms, work, family, or travel.

When you are ready, enter the address where care is needed, provide your patient and insurance information, and select an available visit window through the Book Today page. For scheduling assistance, call UrgentCare2go at (817) 508-8169.

Coverage is subject to eligibility, plan benefits, medical necessity, network participation, and the terms of the member’s health plan. Contact WebTPA for final benefit and coverage information.